Refund policy

Many of our products are truly one-of-a-kind and may vary slightly from product listings, however we want you to be completely satisfied with your purchase. If for any reason you are not, please contact us within seven (7) days of receiving your order to initiate a return! Refunds will be issued no later than five (5) business days after a return is processed. If you don't see you're refund, please reach out to us at christina@cpcreativehouse.com. Beyond seven (7) days we cannot accept returns except for items that are an incorrect size or style from what was ordered. In this case, please reach out to us through our contact form with the order number and request so we can exchange the item you received for the correct one! We will provide instructions on how to return the incorrect item and once received, will ship the new item to you. 

While we are unable to accept returns on commissioned artworks and most custom jewelries, we will always accept returns for items that are damaged upon delivery so long as they are in their original packaging. Please email us at christina@cpcreativehouse.com with any additional images, videos, or information so we can start a return, or reach out to use through our contact form on our website. Due to the nature of custom-made jewelry or accessories, we cannot accept returns or exchanges for personalized items such as these.